Privacy & Cookie Policy

Your privacy is important to us and we always want to be open about how we process your personal information so that you feel safe when you submit your information to us. In this privacy policy you will find information on how we process your personal data.
Please note that the privacy policy does not apply to personal information that you provide to any of our partners. We take no responsibility for the personal data processing carried out by our partners.

Who is responsible for your personal information?
Queens Hotell AB (corp. No. 556686-3675) is responsible for the personal data you provide to us. If you have questions about how we process your personal data, you are always welcome to contact us via e-mail

Personal information that we collect from you
We may collect various types of personal information about you in connection with you contacting us via email, telephone or other contact channels. We only collect the information we need to be able to offer our service and so that it complies with various regulations that exist and requirements to be able to deliver our services. This may involve the collection and storage of personal data when booking, paying and inquiries.
Examples of personal information that we collect about you on these occasions are:
• Name
• Contact information, such as address, e-mail and phone number
• Social Security Number
• Bank Account details, Debit Card details, Credit Card details
• User data (for example, which web pages you visit / have visited and where on the web pages you click / have clicked)

• IP-address
• Correspondence with us (eg personal information that you provide in connection with contacts with us)

Why we process your personal data
We use your personal information for various purposes. The personal data we use depends on the purpose. Below are our various purposes for personal data processing:
1. Handle support matters, inquiries and other similar contacts with us
→ Treatment is based on our legitimate interest in us being able to help you with the questions you have and which are related to your question and / or your reservation and any reservation.
2. Implement and manage your reservations and purchased services
→ Processing takes place with the support of our legitimate interest in being able to send information to you that is necessary to deliver our product / service. And be able to refer to information that relates to the agreement between the data controller and the data subject.
To be able to fulfill our obligations under the Accounting Act and other regulations.
→ Processing takes place with the support of legislation that may require that your personal data be stored without the data subject having the right to request deletion. For example, receipts, invoices, registrations according to the Aliens Ordinance for tourists, agreements where personal data may occur that have been entered into between both parties in order to deliver services / products.

How we share your personal data
We may share your data with certain authorities within the framework of various regulations and legislations. If we share your personal data, the data will not be used for purposes that are incompatible with the purposes for which it was collected.

In general, we store your information for as long as the information is necessary to fulfill the purposes for which the information was collected. The information can also be saved for the time required by applicable law, for example for 7 years to meet the requirements of the Accounting Act.
In other cases, we will regularly review our personal data management. We can, for example, delete your information if you have not been in contact with us for a long time or your agreement has expired.

Your rights
If you want to gain access to your personal data processing, you have the right to request access to your data. If we receive a request for access, we may ask for additional information to ensure that we disclose the information to the right person. You also always have the right to request that your personal information be corrected.
We will always delete your information to the extent required by applicable law and we will of course always do our best to accommodate your request for deletion. You also have the right to object to our processing (for example, the processing based on our legitimate interests) or request that the information you have provided to us be transferred to another personal data controller (so-called data porting).

Complaints and supervisory authority
If you believe that we have handled your personal data incorrectly, you have the right to submit a complaint to the Privacy Authority, which is the supervisory authority for personal data processing.

Contact Us
If you still have questions about how we process your personal data, you are welcome to contact us via e-mail

To make our website work even better for you, we use ‘cookies’ to collect information about your use of the website. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

Turn off cookies
If you don’t wish to accept cookies, you can turn them off in your web browser’s security settings. This will prevent any cookies to be stored on your device.